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Tissot Watches FAQs

Tissot SA is a Swiss maker of luxury wristwatches originally founded in 1853. With more than 160 years of history behind them, the company is known throughout the watchmaking world as one of the best. We offer Tissot watches with the knowledge that they are quality timepieces offering years of reliable service.

How can I guarantee my Tissot isn't fake?

Luxury watch brands like Tissot are often targeted by unscrupulous companies known for making fakes. Without the experienced eye of an authorised Tissot dealer, it can be tough to tell the difference between one of these fakes and a genuine Tissot product.

Tissot recommends buying Tissot watches only through authorised outlets. This includes their official online store at Tissott.com and authorised online and brick-and-mortar dealers – like Tic Watches. You can find a local authorised dealer by visiting the company's website and using the 'Find a Store' search tool located in the footer of the page.

Are Tissot watches available everywhere?

We are happy to say that authorised dealers are located around the world. In addition, the company's main website offers links to regional websites allowing people to order their Tissot watches online from nearly everywhere. Please note that Tissot maintains separate and distinct shipping policies for each of its sales regions.

Customers in the UK can order their Tissot watches directly from Tic Watches. Watches purchased from us are subject to our shipping policies as found on our website. Note that we ship within the UK for free.

Do Tissot watches come with a warranty?

Tissot warranties its watches against defect for up to two years. However, warranty details may vary based on model and region. For watches bought here on the Tic Watches website, we recommend following the warranty link found on the associated product page.

Does my Tissot Watch Require Special Care?

Like all luxury brands, the Tissot brand is known for its quality. Still, proper care will extend the life of the watch as much as possible. Tissot recommends that the following be avoided:

Shocks – Violent shocks, caused by dropping or other means, can damage internal components. A watch subjected to a violent shock should be taken to an authorised service centre for examination.

Magnetic Fields – Customers should avoid exposing their watches to intense magnetic fields. Examples include fields generated by professional grade loudspeakers, electromagnetic refrigerators, etc.

Chemicals – Customers should avoid allowing their watches to come in contact with all sorts of chemicals including detergents, solvents, cosmetics, and perfumes.

Temperature Extremes – Sudden changes in temperature can damage a Tissot watch. Customers should avoid exposing their watches to temperatures higher than 60°C or lower than 0°C.

In terms of cleaning, Tissot recommends using soapy water and a toothbrush to loosen set dirt. Afterward, the entire watch can be wiped down with a soft cloth. A Tissot watch should never be cleaned with any kind of solvent or jewellery cleaner.

Batteries, Movement & Chronograph Information

How Does a Self-winding Movement Differ From A Manual Movement?

Manual movements must be wound by the user on a daily basis. This is accomplished through the crown. A self-winding movement winds itself in response to natural wrist movements. This is accomplished through an internal rotor.

How Do Chronographs and Chronometers Differ?

chronograph is a type of watch that displays normal hours, minutes, and seconds via analogue hands. In addition, a chronograph also has a secondary mechanism capable of measuring elapsed time. It is not to be confused with the chronometer. A chronometer is a watch that has been certified by the Swiss Chronometer Testing Institute as having passed rigorous tests as a precision timepiece. Certification testing is rather complex and occurs over a 15-day testing period.

How long should my watch battery last?

The batteries found in new Tissot watches are expected to last from 2 to 5 years depending on the type of movement utilised. It is recommended that batteries be replaced only by a Tissot qualified technician. They should be replaced when the second hand starts jumping. This occurs because Tissot watches are built with a reserve indicator to let users know that batteries are wearing down.

Users should never leave fully discharged batteries in their watches for extended amounts of time. Dead batteries can leak, thereby causing damage to internal components. Also, only approved replacement batteries should be used.

Are Tissot watch batteries easy to change?

All Tissot watch batteries are changeable by your local jeweller or Tissot store. Replacement batteries should cost anywhere between  £5-£35 dependent on the model of watch. 

Straps & Servicing Information

Can Tissot watches cause allergic reactions?

Though it is possible for Tissot watches to cause allergic or actions, such reactions are not expected. Tissot goes to great lengths to utilise materials known to be hypoallergenic. Only small amounts of nickel are used, but in such a way as to prevent their release. People overly sensitive to stainless steel may experience a reaction with a stainless steel Tissot watch. The company recommends titanium or gold as alternatives.

Can watch straps be resized?

Metal straps can be resized as needed. At the time of order, customers can designate the appropriate strap length. Additional links can be ordered as well. However, it is recommended that straps be adjusted by authorised technicians only.

Can I get my watch serviced at any shop?

Like most luxury brands, Tissot encourages customers to have their watches serviced only at authorised Tissot dealers with qualified watchmakers on staff. Tissot watches are precision instruments that should not be worked on by technicians lacking appropriate knowledge and skill. You can find an authorised dealer by using the 'Find a Store' link on the company's website or by calling the customer service department.

How often should I get my watch serviced?

There isn't a recommended service period for Tissot watches. However, having your watch serviced every few years is not a bad idea. Routine service affords the opportunity to check worn parts and make necessary adjustments to keep your Tissot watch in perfect working order. If you suspect your watch has been damaged in any way, take it in for service immediately. Immediate service minimises the risk of damage being made worse over time. You should never attempt to repair your watch by yourself. It is advisable that you do not even try to open it. Leave it to a qualified technician.

Are Tissot Watches Waterproof?

Tissot watches designated as water resistant are resistant at 30, 50, 100, 150 or 200 meters. The depth of waterproof or water resistance is marked on the case of each watch. Note that water resistance ratings are based on laboratory results and are not guaranteed. Water resistance is also not necessarily permanent. It can be affected by age, wear, weather, and other factors. It is advised that you have the water resistance of your watch checked by an authorised Tissot service agent on an annual basis. Customers are advised to never open their watches themselves, nor should they activate crown or pushers while a watch is underwater.

 

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