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Swatch Watches FAQ

Here are the most common Swatch Watches FAQs we receive and our answers

Swatch is rather young as far as watchmakers go. The company was founded in 1983 in response to what was called the 'quartz crisis' in the 1970s and 80s. Though Swatch doesn't have the history of the oldest watchmakers in the world, their reputation for making fine Swiss timepieces is unquestioned.

We are thrilled to carry Swatch alongside the rest of our stellar brands. If you would like to know more about the company and their watches, take a look at our FAQs below. We are happy to answer any questions you might have as well.

Are Swatch products sold worldwide?

Yes, they are. Tic Watches is just one of a very large group of retailers authorised to carry the Swatch brand. You can buy your next Swatch product from our Darlington store or via our e-commerce website. Elsewhere in the world, you can visit the Swatch website and use their store locator tool to find a local retailer.

How many collections does Swatch offer?

Swatch is one of the more prolific watchmakers in terms of its number of collections. Originally designed to be casual and disposable accessories, Swatch watches can be designed more around individual looks and style preferences. This strategy lends itself well to a large number of collections.

At last count, Swatch offered more than two dozen collections along with a number of well-known brands. Their collections include Vintage, BIG BOLD, and the highly customisable Swatch X You. Needless to say that there is a Swatch product for just about every taste.

What is the Swatch Club?

The Swatch Club is a worldwide community of Swatch owners invited to gather at retail locations around the world. Gatherings are meant to facilitate interaction between Swatch owners, the artists who design the company's products, and the athletes and other celebrities who promote the brand.

Swatch promotes the club as being all about fun and positive provocation. Any owner can become a member of the club for free. Doing so is as simple as registering one's watch at the time of purchase.

Are Swatch watches waterproof?

Swatch watches are not waterproof, but they are water resistant at various depths depending on model. Swatch measures water resistance a bit differently. Water resistance is designated as 3 bar, 10 bar, or 20 bar – a designation that accounts for water pressure in the testing environment. Their measurements are equivalent to the standard water resistance measurements of 30, 100, and 200 metres.

The company maintains that their watches will remain water resistant as long as case, gaskets, glass, pushers, and crown all remain intact. Swatch says crown and pushers should never be manipulated while a watch is under water. Furthermore, users should not attempt to open cases on their own if they want to preserve water resistance.

Are Swatch watches shockproof?

No, Swatch products are not shockproof either. However, some are designated as shock resistant. The company's shock resistance measurements are based on ISO 1413 and NIHS 91-10 standards.

What does the telemeter function do?

The telemeter function in some of Swatch products measures distance. It does so by measuring the speed of sound through the air as the user moves. It is an interesting technology that the world of horology has been experimenting with for quite some time.

What does the tachometer function do?

This function measures speed in relation to distance. Swatch models sold in Europe measure speed in terms of kilometres per hour (Km/h). The function is available on chronographs with an extra dial capable of displaying speed.

What is Internet Time?

Internet Time is a genuine Swatch invention. It is a new way of keeping universal time by eliminating time zones and dividing the 24-hour day into 1000 units. Those units are called 'beats'. Each beat is equal to 86.4 seconds. Internet Time is displayed as three digits ranging from 000 to 999. The internet day begins at midnight in Biel, Switzerland.

What are the GMT and UTC displays?

Some Swatch models display the time as GMT and/or UTC. GMT is Greenwich Mean Time, measured from the Greenwich Meridian Line at the Royal Observatory. GMT is the basis for time zones.

UTC is known more formally as Coordinated Universal Time. It is the world's standard time format based on a 24-hour cycle as opposed to GMT's dual 12-hour cycles. It is a highly precise time measurement made possible by atomic clocks that are synced with the rotation of the earth.

When should I charge my battery?

Models equipped with rechargeable batteries are also equipped with End-Of-Life (EOL) indicators. EOL indicators are implemented differently based on watch model. For example, the indicator on the Swatch Touch will begin blinking when battery life is running low. It will blink continuously for three hours before stopping.

Analogue models use an indicator that causes the second hand to begin jumping. You will notice the second hand stop for a few seconds, then jump ahead to correct the time. This indicates that the battery needs charging.

Can I change the battery myself?

Like most makers of fine Swiss watches, Swatch recommends that customers take their watches to an authorised Swatch dealer for assistance changing the battery. An authorised dealer will have in-house technicians with the knowledge and experience to change batteries safely.

Should you decide to change the battery yourself, you must exchange it with a battery of equal size and voltage. Remove the battery and look for its number. Your replacement battery should have the same number.

How do I adjust my strap?

Swatch recommends leaving all strap adjustments to an authorised Swatch store or official Swatch Service Centre. Should you decide to take the watch to an unauthorised retail jeweller, you may be charged for strap adjustment.

Where can I buy replacement batteries and straps?

Any and all available replacement parts can be purchased from an authorised Swatch store. Parts can also be ordered over the phone, through the nearest Swatch Service Centre. Again, remember that it is better to take your watch to an authorised dealer or Service Centre rather than attempting to work on it yourself.

Can personalised Swatch X You products be returned?

Unfortunately, because Swatch X You products are highly customised and personalised, they cannot be returned for any reason other than defect. As such, Swatch recommends being very careful about buying personalised products as gifts for others. They also recommend double-checking all customisations before placing an order.

Are Swatch products covered by a warranty?

Swatch watches are covered by a 24-month international warranty. This includes Swatch X You products. Please note that the delivery note provided with a Swatch X You watch serves as warranty proof. Be sure to give the note along with the watch when you give Swatch X You as a gift.

Should you purchase your Swatch watch product from Tic Watches, please click the 'warranty' link on its product page for more details. Warranty details can vary by make and model, depending on a particular watch and its features.

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