Returns

 

Returns FormClick here to download our returns form

 

Under the United Kingdom's Long Distance Selling Regulations you have the right to cancel your order for any item purchased from Tic Watches, for a full refund within 30 days.  


Please read the Return or Exchange an item section below.

Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of receipt. We will not except refunds or exchanges on watches that have had links taken out or refitted back to the strap as this process leaves marks on the strap meaning the watch is not as new.  As long as the watch is returned as new we will issue a refund on receipt, or exchange the item for a different size / colour if preferred. Please note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.
  • The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special 

 

Please send back to:
Tic Watches
19 Post House Wynd
Darlington
County Durham
DL3 7LP
UNITED KINGDOM

Faulty Item
If the item you received is faulty, please contact customerservice@ticwatches.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You must report any faults within 7 days of receipt of the item and you have 30 days from receipt of the faulty item to return it to us.

I received the wrong item
If the item you received is not what you originally ordered, please contact customerservice@ticwatches.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return and reissue a postage refund on receipt due to the packing error.