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PayPal Credit

WHAT IS PAYPAL CREDIT?
PayPal Credit is a paperless cardless revolving credit limit that’s built in to the PayPal Wallet. With PayPal Credit, there’s no card to keep track of and it can be used again and again in most places that PayPal is accepted.


IS PAYPAL CREDIT AVAILABLE TO EVERYONE?
No, PayPal Credit is only available to customers over 18 living in the United Kingdom (excluding Channel Islands and the Isle of Man). We also have to assess a customer’s creditworthiness, so it is not appropriate for customers with a poor credit history.


HOW CAN CUSTOMERS APPLY FOR PAYPAL CREDIT?
Customers may be offered the opportunity to apply for credit on a website, if purchasing an eligible product and choosing to apply for an installment offer using PayPal Credit. Otherwise they can apply directly via PayPal’s website.


DO SOME CUSTOMERS’ APPLICATIONS GET DECLINED?
If your customer asks about his/her application being declined, please don’t try to answer what could be the reasons for a decline. PayPal will send the customer an email with the explanation of the decline and contact details, should they have additional questions on the decision. If the decision was due to a customer’s credit history, we will note the credit reference agencies consulted when making the decision.


WHAT IF A CUSTOMER SUSPECTS A FRAUDULENT TRANSACTION/APPLICATION
In case of suspected fraud please refer the customer to the PayPal Credit Customer Service team on 0800 368 7155.


CUSTOMER WANTS TO MAKE A COMPLAINT ABOUT PAYPAL CREDIT
If a customer wants to make a complaint about PayPal Credit, please refer them to the PayPal Credit Customer Service team on 0800 368 7155. Frequently Asked Questions

 

 

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