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Christmas Cut Off Dates

Below are the cut off dates for delivery guaranteed before Christmas day. Any orders placed after these dates will still be processed and dispatched but we cannot take responsibility if the delivery is not there before Christmas day. Please take into account custom charges and duties within European countries and provide a phone number for customs to contact you on if there are any duties or taxes. We do not control duties and taxes as these are charged by your local custom department. If these taxes or duties are not paid promptly, this will result in a delay with delivery which is out of our control.

Europe - 21/12/2021
USA - 21/12/2021 
Canada - 21/12/2021
Asia - 21/12/2021
Australia - 16/12/2021
Middle East - 21/12/2021
New Zealand - 17/12/2021

We use DHL Express to ship to international countries (outside the UK). For more information or any questions please email us on customerservice@ticwatches.co.uk

Location DurationCost (£)Additional InfoCourier Used
Europe2-3 Working Days10GBPPlease be aware of import duties & taxes on orders over 150 euros. DHL Express & DPD 2 DAY
North America2-3 Working Days10GBP Please be aware of import duties & taxes on orders over 800 dollars. DHL Express
South America2-3 Working Days10GBP Please be aware of import duties & taxes on orders over 800 dollars. DHL Express
Canada2-4 Working Days10GBPPlease be aware of import duties & taxes on orders over 150.00 CADDHL Express
Asia 3-7 Working Days10GBP Import duties & taxes differ per country in Asia. Please contact your local custom department.DHL Express
Ocenia 3-7 Working Days10GBP Import duties & taxes differ per country. Please contact your local custom department.DHL Express
Rest Of World 3-7 Working Days10GBP Import duties & taxes differ per country. Please contact your local custom department.DHL Express
 

FAQ'S

International Returns - We offer a 30 day return policy on all orders. The customer is responsible to return the item, this is not a free return service for international orders.

Import Duties - Some countries may charge import duties/vat at customs which the customer is liable for.   If the customer refuses to pay this fee, the parcel will be returned and then the delivery costs will be the customers responsibility as will as the handling fee and returns cost from the courier.  Once the delivery is received back we will issue a full refund less these costs for refused deliveries. You can find our more information speaking to your local Customs department.

Customs Inspections - Please note occasionally deliveries may take slightly longer due to customs and if your address is a remote location.  Customs is out of control and sometimes customs clearance can take 30 working days.  Please note this is out of our control.

Brexit - As the UK left the EU due to Brexit on January 1st 2021 all orders we dispatch from the UK to Europe will be zero VAT.  This means you will NOT be charged the 20% UK VAT and the product is 20% cheaper however on entry into your country you will have local VAT and duty to pay.

Returns Address -  Tic Watches, 19 Post House Wynd, Darlington, County Durham, DL3 7LP, UNITED KINGDOM. If you have any questions about this please contact customerservice@ticwatches.co.uk and our team will be on hand to help or alternatively call us on 0800 009 6105 Mon-Fri 9am-5pm (UK).

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