Free Returns

 

We now offer a ‘Free 30 Day Return Policy’ for UK customers.  Please note we do not currently offer this service for international customers.

We will make every effort to describe all our products as realistic as possible.  However we understand occasionally not all items received are as you expected and therefore we offer a ‘Free 30 Day Return Policy’.

If you require to return your item simply reply to your order confirmation requesting a refund.  We will then create a DPD return label which we will email to you.  Then simply print this off, attach to your return goods and take your return to your local DPD collection point.  Your local DPD points will be provided to you on your return label.  Please also include a copy of your invoice or the returns form below advising us the reason for the return whether it's a refund or exchange etc.

If you have any further questions please email us at customerservice@ticwatches.co.uk

If you are unable to return the item via our DPD returns system you the customer can use an alternative courier however you will be responsible for covering these costs.

 

 

Click below to download our returns form
Returns FormClick here to download our returns form



Terms & Conditions

• Items must be opened and checked once received.  Any damaged or faulty items must be reported within 7 days of receipt.  We can’t be held responsible for any issues reported after this time. This is to make sure no problems/damages occurred during transit. 

• All items must be returned unworn, brand new, with all original tags and all their original packaging.

• We do not accept returns/refunds if the bracelet has been adjusted, so please only adjust the bracelet if you are certain you are keeping the item.  If any strap adjustment occurs the watch cannot be resold as new even if you refit the links as this process can mark the bracelet.

• To speed up your returns process, please complete the returns form and detail as much information as possible. Including order number, name and cover letter.

• If returning, please make sure the item is packaged correctly so it’s not damaged in transit, as you (the customer) are responsible until it reaches our store. 

• The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

 
Return address:
 
TIC WATCHES
19 Post House Wynd
Darlington
DL3 7LP
United Kingdom
 
Once the item has been received, our returns department will carry out an inspection to ensure the item is still in brand new condition. Once this inspection is completed and passed, a full refund will be issued minus any delivery charges you chose to pay when ordering. Your refund will be returned to you via the same method you used to pay. Tic Watches will try to process all returns as quickly as possible but please allow up to 7 working days for these to be processed.
 
If you have any further questions please contact us at customerservice@ticwatches.co.uk
 
Faulty Item
If the item you received is faulty, please contact customerservice@ticwatches.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You must report any faults within 72 hours of receipt of the item and you have 14 days from receipt of the faulty item to return it to us.
 
I received the wrong item
If the item you received is not what you originally ordered, please contact customerservice@ticwatches.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return and reissue a postage refund on receipt due to the packing error.

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