FAQs


UK Customers

What is your cut off time for next day delivery?

Our cut off time for next day delivery is 2pm.  Any orders placed after this time will go out the next working day on the Special Delivery Service.  If you order on Friday and want next day delivery on a Saturday you will have to upgrade to Saturday Guaranteed.

Does someone need to be in to sign for the delivery?

Yes.  All deliveries are sent via a track able Royal Mail service so they all need signing for.  Do not worry if you are not in though as Royal Mail will put a card though your letter box so you can collect the delivery from your local sorting office.

 

International Customers

Do I have to pay import/custom charges?

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.  Generally customers do not get charged any fees however if they do this is out of our control.  For more information please contact your local custom’s office. 

Top