|Click here to download our returns form|
Under the United Kingdom's Long Distance Selling Regulations you have the right to cancel your order for any item purchased from Tic Watches, for a full refund within 30 days.
To cancel your Order please email@example.com with your order reference number in the title. If however your order has already been processed, you will need to return the order to us. We recommend you send any item back to us recorded so you have proof of delivery as you are responsible for the goods until returned to ourself. All items must be returned unworn, with all packaging and tags still attached.
Please read the Return or Exchange an item section below.
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of receipt. We will not except refunds or exchanges on watches that have had links taken out. As long as the watch is returned as new e will issue a refund on receipt, or exchange the item for a different size / colour if preferred. Please note:
Please send back to:
19 Post House Wynd
If the item you received is faulty, please contact firstname.lastname@example.org quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You must report any faults within 7 days of receipt of the item and you have 30 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact email@example.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.