Due to the Christmas period fast approaching we have extend our return policy as we are aware many item(s) purchased this time of year are for Christmas presents. So any item(s) bought between now and Christmas can be return until 31st January 2016. As long as the item(s) are returned as new in their original packaging we can offer a full refund or either an exchange.
|Click here to download our returns form|
Under the United Kingdom's Long Distance Selling Regulations you have the right to cancel your order for any item purchased from Tic Watches, for a full refund within 30 days.
To cancel your Order please email@example.com with your order reference number in the title. If however your order has already been processed, you will need to return the order to us. We recommend you send any item back to us recorded so you have proof of delivery as you are responsible for the goods until returned to ourself. All items must be returned unworn, with all packaging and tags still attached.
Please read the Return or Exchange an item section below.
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. Please note:
Please send back to:
19 Post House Wynd
If the item you received is faulty, please contact firstname.lastname@example.org quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact email@example.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.